Event Policy
A legal disclaimer
Because Momma House is a pop-up dining experience, not a retail or e-commerce business — a traditional return policy does not apply. Instead, this Event Policy outlines everything you need to know about cancellations, refunds, and what to expect as a guest.
Cancellation & Refund Schedule
Cancellation Timing | Refund (Excluding processing fee)
7+ days before event | Full refund (100%)
5–6 days before event | Partial refund (50%)
Fewer than 5 days before event | No refund
Event canceled by Momma House | Full refund (100%)
All refund requests must be submitted via email to hello@mommahouse.com. Please include your name, event date, and order confirmation number. Refunds are processed within 7–10 business days to the original payment method.
Event Changes & Rescheduling
• Momma House may adjust event details (venue, menu, time) due to unforeseen circumstances
• Guests will be notified of any material changes via email
• If an event is rescheduled, ticket holders may transfer their ticket to the new date or request a full refund
What's Included in Your Ticket
Each Momma House event ticket includes:
• A multi-course Southern fusion dining experience as described in the event listing
• Non-alcoholic beverages (specific offerings vary by event)
• The full Momma House atmosphere — music, décor, and intentional hospitality
Alcoholic beverages, gratuity, and any add-on experiences are not included unless explicitly stated in the event description.
Arrival & Late Policy
• Guests should arrive at the time specified on their ticket confirmation
• Seating begins promptly; late arrivals may miss courses already served
• No-shows without prior cancellation are not eligible for refunds
Questions?
We're here to help. If you have any questions about an upcoming event, your reservation, or anything else, reach out:
Email: hello@mommahouse.com
Instagram: @_MommaHouse